Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here you'll find answers to the most common questions about our products and services. If you don't find the information you're looking for, please don't hesitate to contact us – we'd be happy to help you! 😊
1 Are the jewelry items gold or gold-plated?
Our jewelry is crafted using a special technology (electrolysis), thickly silver-plated with 0.999 purity silver and thickly gold-plated with 24-karat gold. The necklace chains, rings, and earring hooks are entirely silver and also 24-karat gold-plated.
2 Do you use real flowers in your products?
Yes, we use real flowers, which makes each product unique.
- The products are made from real plants, which are preserved through electrolysis. They are then silver-plated with 0.999 purity silver and gold-plated with 24-karat gold.
- We are proud of the technology that preserves the gene of the plant, turning each owner into a responsible guardian of nature.
- We have the world's largest collection of over 60 medicinal plants – "The Golden Herbs of Bulgaria", located in the Rosarium-Bilkarium near Varna.
3 What is the quality of the gold plating and how many karats is it?
The gold plating is of the highest quality – 24 karats. The material is imported from Italy.
4 What is the quality of the silver plating?
The silver plating is also of the highest quality – 0.999 purity. The material is imported from Italy.
5 Are the necklaces durable enough?
All jewelry undergoes durability tests and is resistant to normal use. However, strong pressure or impact can damage them.
6 Do the jewelry items weigh a lot?
The weight of each piece of jewelry varies depending on the design and the natural material used for its creation.
7 Are they produced in Bulgaria or are they imported?
All our jewelry is handmade by Bulgarian artisans. Exceptions include:
- Luxury glass vials, which are imported from China.
- Silver chains, which are imported from Italy.
8 Are your products handmade?
Yes, all our products are 100% handmade. The creation of each piece of jewelry involves over 100 different processes to achieve a perfect finish.
9 What is the delivery time?
- For in-stock items in Bulgaria, delivery takes up to 2 business days.
- Orders are shipped no later than the next day, and couriers deliver within one business day.
10 Can I personalize the products?
Yes, we offer personalization!
- In addition to personalized certificates and hand-painted cards, we also provide a special service for personalized gifts.
11 Are the products suitable as gifts?
Absolutely! Each of our products is a unique gift.
- It's important to add a suitable message, tailored to the person's personality and the occasion, to make the gift even more meaningful.
12 How do I choose the most suitable product?
We have described the symbolism of each plant to help you choose one suitable for a specific person or occasion. If you need further assistance, please don't hesitate to contact us!
13 Are the products suitable as corporate gifts?
Yes, our products are ideal for corporate gifts.
- An example of this is how, in December 2022, we impressed Pope Francis at the Vatican with gold-plated wheat ears, cementing our brand as a symbol of quality and elegance.
14 Can you create a custom product based on a client's idea?
We love challenges! We'll gladly bring your idea to life, provided we have enough preparation time (at least 2 months) to guarantee a perfect result.
Didn't find an answer to your question?
Contact us – we'd be happy to help you personally.
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