Delivery and payment

Last updated: 3 September 2026

Safe delivery

Every piece we make is unique, crafted and packed with care before it sets off to you. Thank you for your patience and trust!

Payment methods

• Online by card — secure payment via Shopify Payments
• Cash on delivery — pay the courier in cash on receipt (Bulgaria only)

Delivery

Deliveries are made by the courier service Speedy, to a courier office, a parcel locker (SPEEDY MAT) or an address of your choice, selected at checkout.

The delivery price is calculated automatically at checkout, based on the weight, size and destination of the parcel, and is shown clearly before you pay — no hidden fees.

Standard delivery time: 3 to 5 working days within Bulgaria after the order is confirmed. Deliveries outside Bulgaria may take longer depending on the destination — see details in our Terms and Conditions.

During exceptionally high order volumes (e.g. holidays or promotions), delivery may take up to 10 working days longer. In that case our team works as fast as possible to get your parcel to you — thank you for your understanding!

Our guarantee: your satisfaction

We hope every handmade jewel of ours brings you joy! If something did not meet your expectations, do not hesitate to contact us — we will always find the best solution together.

Caring for your jewel

• Put your jewel on last – after perfume, cream and hairspray.
• Keep it away from water, chlorine, sea water and sweat – take it off when bathing, swimming, exercising and sleeping.
• Clean only with a dry soft cloth – no detergents or abrasives.
• Store it in its box, separately from other jewellery, so it does not get scratched.

This way the gold keeps its shine and the jewel stays for the next generation.